Shipping policy

Order Processing & Dispatch

We process and dispatch all verified orders within 1–5 business days after payment confirmation, minimizing customer waiting time to ensure all fresh seafood products are delivered in good condition in a timely manner.

International Shipping & Delivery Time

Our standard international shipping service generally takes 7–14 days to reach most global destinations. Delivery times are estimated and may vary based on different shipping regions and local customs clearance efficiency. You can select the rush shipping option at checkout if you require expedited delivery.

Shipping Cost Calculation & Transparency

All shipping fees are calculated in real time according to your actual order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment, with no hidden fees or undisclosed additional charges of any kind.

Customs Duties & Import Taxes

International shipments may be subject to customs duties or import taxes determined by local customs authorities. All relevant fees and taxes shall be borne solely by the order recipient. We recommend checking your local import regulations prior to placing an order to avoid unexpected extra expenses.

Packaging & Shipping Protection

We adopt high-strength, shockproof and insulated packaging materials professionally designed for seafood transportation, effectively preventing product damage and leakage while preserving freshness during transit. Optional shipping insurance is available at checkout for high-value orders to provide extra protection and peace of mind.

Delivery Inspection & After-Sales Service

Please carefully inspect the outer packaging upon parcel delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are found after signing for delivery, please submit a notification to our customer support within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions on a case-by-case basis.

Customer Support

If you have any questions regarding shipping arrangements, customs procedures or delivery progress, our customer support team is always ready to offer professional assistance. Feel free to reach out anytime for prompt guidance via email: service@alhysmart.shop or phone: +64 4 836 5197.
Thank you for choosing ALEX HYDE! We continually optimize our logistics services to deliver a faster, safer, and worry-free shopping experience for all customers.